Frequently asked questions
What we are asked most often.
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How do you get into the store?
With a bank card, Apple Pay or Google Pay at the reader — or with the app’s QR code. The door opens.
Am I filmed and recognised?
Cameras and weight sensors capture the products, not faces. There is no facial recognition and no biometric data.
What happens if I put an item back?
The system tracks products picked up and put back. You can hesitate and change your mind: only what you take with you is charged.
When am I charged?
On exit, to the payment method presented on entry. The receipt arrives by app, text message or email.
What is not installed in the store?
No RFID tags on the products and no facial recognition. The store works with cameras and weight sensors in the shelves.
Who operates the stores?
ROBOSWISS, in-house: range, restocking, upkeep and customer service are handled by our teams. It is not a franchise.
What does that change for a building owner?
A commercial tenant whose business doesn’t depend on hiring. The fit-out is at our expense; a power supply and a network connection are required.